At Cosmax.pk, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our refund policy below:
1. Contact Before Returning
Before initiating a return, you must contact our support team via email, phone, or the contact form on our website. Our admin team will guide you through the process and provide the necessary instructions. Returns without prior approval will not be accepted.
2. Eligibility for Returns
- Items can be returned within 7 days of delivery if they are damaged, defective, or incorrect.
- The product must be unused, in its original packaging, and include all accessories and documentation.
- Certain items, such as earbuds, AirPods, and other personal-use electronics, may only be returned if unopened due to hygiene reasons.
3. Non-Returnable Items
- Products damaged due to misuse, mishandling, or improper storage are not eligible for return.
- Items purchased on clearance or during special promotions are non-refundable unless they arrive damaged or defective.
4. Refund Process
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days, and the amount will be credited to your original payment method.
5. Return Shipping Costs
- If the return is due to an error on our part (e.g., incorrect or defective item), we will cover the return shipping costs.
- For other reasons, the customer is responsible for return shipping charges.
6. Exchanges
If you wish to exchange an item, please contact our admin team. Exchanges are subject to product availability.
7. Contact Information
For all return and refund inquiries, please contact us at:
- Email: admin@cosmax.pk
- Phone: +92 309 2744928
- Office Hours: Monday to Saturday, 10 AM to 6 PM
We are committed to resolving your concerns promptly and ensuring a smooth experience. Thank you for shopping with Cosmax.pk!
